Privacy Policy

This Privacy Policy describes how IVY Coastal Wellness (“IVY Coastal Wellness,” “we,” “us,” or “our”) collects, uses, and discloses information about you when you visit our website, contact us, or use our concierge IV therapy and wellness services (collectively, the “Services”). By using our Services, you agree to the practices described here.

Information We Collect

Information you provide to us

• Contact details — such as your name, phone number, email address, and service address when you book, text, call, or fill out a form.
• Health information — information you share during our pre-service health intake or consultation (for example, medical history, medications, and allergies) so our registered nurses can provide safe, appropriate care.
• Payment information — processed by our third-party booking and payment providers. We do not store full card numbers on our own systems.
• Communications — the content of messages, reviews, or feedback you send us.

Information collected automatically

• Device and usage data — such as IP address, browser type, pages viewed, and referring pages, collected through cookies and similar technologies.
• Analytics and advertising data — we may use tools such as Google Analytics and Google Ads to understand site usage and measure marketing. See our Cookie Policy for details and choices.

How We Use Your Information

• To schedule, provide, and personalize our Services and health care.
• To process payments and send appointment confirmations and reminders.
• To respond to your inquiries and provide customer support.
• To operate, maintain, secure, and improve our website and Services.
• To send you marketing communications where permitted — you can opt out at any time.
• To comply with legal, regulatory, and safety obligations.

How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers — including our booking/scheduling platform, payment processors, hosting, communications, and analytics/advertising partners, who process information on our behalf.
• Advertising partners — such as Google, which may use cookies to measure and serve ads. You can learn about and control this in our Cookie Policy.
• Legal and safety — when required by law, or to protect the rights, safety, and property of you, us, or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets.

Cookies and Tracking Technologies

We use cookies and similar technologies for essential site functionality, analytics, and advertising. You can manage your preferences through our cookie banner and browser settings. For full details, please read our Cookie Policy.

Your Privacy Choices and Rights

• Marketing opt-out — unsubscribe from emails using the link in any message, or reply STOP to text messages.
• Access, correction, and deletion — you may request a copy, correction, or deletion of your personal information, subject to legal exceptions.
• Advertising opt-out — you can opt out of personalized Google ads via Google Ads Settings and other participating vendors at optout.aboutads.info.
• Depending on where you live (for example, under California’s CCPA/CPRA or the EU/UK GDPR), you may have additional rights. Contact us to exercise them.

Health Information

We treat any health information you share with care and use it only to provide and support your Services. This Privacy Policy is a general notice and is not a substitute for any notice of privacy practices required under applicable healthcare laws where those laws apply to us.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our Services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children under 18. Services for minors are arranged and consented to by a parent or legal guardian.

Third-Party Links

Our website may link to third-party sites (such as our booking provider). We are not responsible for the privacy practices of those sites; please review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version here with a new “Last updated” date.

Contact Us

Questions about this policy? Contact us at ivycoastalwellness@gmail.com or (772) 766-0766.